Cancellation and Refund Policy

Last updated: 12 October 2026

This policy explains how to cancel a GO ERP & CRM subscription, and the services bought with it, from Gavani & Özkoç Digital Solutions Ltd. ("G&O", "we"), and the rules on refunds. It forms part of the Distance Sales Agreement you accept when you buy.

1. Scope
2. Free trial
3. Cancelling your subscription
4. No refunds after payment
5. Wrong or duplicate charges
6. Setup and data migration
7. Your data when payment stops
8. Changes and governing law
9. Contact

1. Scope

This policy applies to:

• monthly and annual GO ERP & CRM pack subscriptions (Small Business, Restaurant, Shop and Construction Pack) and modules added to a subscription;
• the optional setup and data migration service.

Prices are in Turkish lira (TL) and exclude KDV (VAT), which is shown separately at checkout. Card payments are taken through our partner bank's virtual POS with 3D Secure verification.

2. Free trial

Every new GO ERP account starts with a 14-day free trial. During it you can try GO ERP in your business as much as you like before paying anything. No card is needed and nothing is charged automatically when the trial ends; you only move to a paid pack when you complete a purchase yourself. You can leave during or after the trial without buying a pack. You don't need to cancel anything and nothing is owed.

3. Cancelling your subscription

You can cancel your subscription at any time, without giving a reason.

How to cancel

• E-mail support@gno-cy.com with the subject "Subscription cancellation" and your company's name in GO ERP. Sending it from the address registered as the company account's admin speeds things up.
• Or call or WhatsApp us on +90 533 886 00 09 or +90 548 879 95 71.

We process your request within 2 business days at the latest and confirm the cancellation in writing by e-mail. The cancellation takes effect on the date your request reaches us; a late confirmation never causes a charge.

After you cancel

• Your subscription runs period by period on the billing cycle you chose (monthly or annual) until you cancel, and each period is charged at its start. Once you cancel, the next period is not charged.
• You keep using GO ERP until the end of the period you have paid for.
• The paid period is not refunded (section 4).

4. No refunds after payment

No refunds are made once a payment has been made. This applies to monthly and annual subscriptions, to modules added to a subscription and to the setup and data migration service.

• Monthly subscription: a month that has started is not refunded. The cancellation takes effect at the end of that month and the next month is not charged.
• Annual subscription: if you cancel during the year, the remaining months are not refunded. You keep using GO ERP until the end of the annual period and the subscription is not renewed.

GO ERP is a service delivered electronically and made available to you the moment payment is completed, and it can be tried free for 14 days before you buy. By completing a purchase, you therefore agree that the service starts immediately and accept that you have no right of withdrawal once payment is made.

GO ERP is a service for businesses. Any rights that consumer law gives you and that cannot be excluded by contract remain unaffected.

5. Wrong or duplicate charges

If the same payment was taken more than once, or more was charged than the amount shown to you, this is not a refund but the correction of a wrong charge: we pay the extra amount back to you in full.

1. Report it to support@gno-cy.com with your company name, the payment date and the amount.
2. We review your report within 5 business days at the latest and tell you the outcome by e-mail.
3. We send the repayment to the bank within 3 business days of approval at the latest.

• Card payments: the repayment goes to the card that was charged, through the same bank system; it cannot be paid to another card or account, or in cash. How long it takes to show on your card depends on the bank that issued it, usually a few business days. For instalment payments, your bank may spread it over the instalments.
• Bank transfers: the repayment goes to the bank account the payment came from.
• The amount paid back includes the KDV you paid on it. Invoices are corrected as the law requires.

6. Setup and data migration

• Setup and data migration is optional and has no fixed price. Its fee depends on the amount of data to move and the format of your current system, and is given to you in writing beforehand.
• No work starts and nothing is charged until you approve the quote.
• No refunds are made once payment has been made.

7. Your data when payment stops

When your subscription ends or a payment is not made, access to your GO ERP account closes and you can no longer export your records from the app yourself. From then on you can get a copy of your records only through us, as Excel files; just write to support@gno-cy.com. How your records are kept and deleted is explained in our Privacy Policy.

8. Changes and governing law

We may update this policy when needed; the current version is always published on this page, with the date at the top. Changes never apply retroactively to periods you have already paid for. We e-mail you about important changes before they take effect.

This policy is governed by the laws of the Turkish Republic of Northern Cyprus.

9. Contact

• Seller: Gavani & Özkoç Digital Solutions Ltd.
• Address: Şht. Ecvet Yusuf Cad. Öztek Apt. No:19/2, Yenişehir, Nicosia, North Cyprus
• E-mail: support@gno-cy.com
• Phone: +90 533 886 00 09 · +90 548 879 95 71

How we handle your personal data is explained in our Privacy Policy.